Today's testimonial comes from Karen H., who owns a yarn shop in Providence, RI. As someone who has been tempted to throw my own keyboard out my 17th floor window, I can really appreciate this story!
I got up early Saturday and started in to the shop to try and figure out the problem and on my way Becky texted me with a note that her husband, Mark, had gotten the keyboard to work! I continued in so I could review the computer and Becky was teaching a class. All was well with the keyboard, but then our cash drawer and receipt printer just didn't work at all. After Becky finished her class, she called Mark to help pack up her monitor (used for the class). Once he arrived we told him about the latest problem and voila - he fixed that as well, but he didn't just fix the problem, he taught us how to fix it as well!!!!
Hats off to Mark Brosnan - truly a nice person (and genius to boot). We really appreciate his assistance and taking the time out his day to help and teach us!!!
Nothing is more frustrating that when technology is against you, especially when you need it to run your business. Thank goodness Karen had a tech hero handy! And how awesome is it that he taught her how to fix it herself so she can be her own hero!
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2 comments:
Hi Melissa,
It sounds like you had a great break - a cruise in the Bahamas sounds pretty dreamy right now (yesterday it snowed in the city I live for the first time in over fifty years!)
I really like Karen's story. It's amazing how empowering it can be when you know how/why something does what it does and what you can do to fix it, instead of having to rely on other people to do that for you! And so kind of Mark to take the time to do that. Thanks for sharing. H xo
Useful information ..I am very happy to read this article..thanks for giving us this useful information. Fantastic walk-through. I appreciate this post.
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