Two readers (Amanda and Kathryn) kindly forwarded me this cnn.com article yesterday. It's about an article in "O, The Oprah Magazine" where Oprah asked Jerry Seinfeld what his biggest pet peeve was. His response was the lack of civility in society today. I couldn't agree more!
From the cnn.com article:
Fed up with the rude behavior you experience day in and day out? Is it aggressive driving, co-workers who don't wash their hands or smokers who use the sidewalk as their personal ashtrays?
What about the sales clerks who ignore you -- then act like they own the store when you finally get their attention?
It's time for a return to civility!
I thought this stat from the article was pretty hilarious: "Eighty percent of Americans think rudeness is a serious national problem, but 99 percent of the same people say that they themselves are not rude."
How rude are you? Take the quiz and find out!
Honestly, I'm fairly rude. I admit that I am attached to my iPhone, and I use it at restaurants or at my friends' homes. And I'm terrible with returning phone calls and rsvp-ing on time. What are your areas of improvement?
This is kind of perfect timing because the article mentions Dr. P.M. Forni, who co-founded the Johns Hopkins Civility Project in 1997. Dr. Forni wrote "Choosing Civility: The 25 Rules of Considerate Conduct" which happens to be the book I'm currently reading! Crazy coincidence!
Some of the topics covered in the book are the following: Think Twice Before Asking Favors, Give Constructive Criticism, Refrain from Idle Complaints, Respect Others' Opinions, Don't Shift Responsibility and Blame, Care for Your Guests, Accept and Give Praise. I only started it recently, but I've already gone to town with my highlighter.
So let me know your thoughts. Is rudeness a huge problem? Is overcoming rudeness easier said than done? Do you agree with the article's points about dealing with people in the service industry? I'd love to hear what you think!